Terms & Conditions

These Terms and Conditions (hereinafter, "the Terms") govern the contracting and provision of professional consulting services offered by Karla Leticia González Ruiz (hereinafter, "the Consultant"), as well as the use of the website karlale.com.mx.

1. Acceptance of the Terms

Use of the Consultant's services implies reading, understanding, and full and unconditional acceptance of these Terms. If the client does not agree with any of them, they should refrain from contracting the services.

2. Description of services

The Consultant offers professional consulting services in the hospitality sector, including but not limited to:

• Administration and management: Strategic direction of hotels, restaurants, and hospitality properties
• Management consulting: Analysis, diagnosis, and recommendations to improve operations and profitability
• Operational supervision and quality: Implementation of service standards, audits, and quality controls
• Public relations and alliances: Development of positioning strategies, institutional relations, and commercial alliances
• Mystery Shopper: Confidential evaluations of customer experience through undercover visits
• Training and development: Training programs for operational teams, middle management, and executives

The specific scope of each service will be defined in the personalized proposal that the Consultant prepares for each client.

3. Contracting process

The contracting of services follows this process:

• Initial consultation: Free discovery session to understand the client's needs
• Proposal: Personalized document detailing scope, deliverables, timelines, methodology, and fees
• Acceptance: The client accepts the proposal in writing (valid email serves as proof)
• Deposit: Payment of the agreed deposit, where applicable, to begin work

4. Fees and payment terms

Fees are set in each proposal and may be structured as:

• Per-project payment (fixed price per deliverable)
• Monthly retainer (recurring payment for ongoing services)
• Hourly payment (for specific consultations)

Payments will be made according to the schedule agreed in the proposal. In case of delay, the Consultant may suspend services until regularization and apply the default interest provided by law.

5. Client obligations

The client agrees to:

• Provide truthful, complete, and timely information about their business
• Facilitate access to facilities, systems, and personnel when necessary
• Designate a responsible liaison for communication with the Consultant
• Comply with payments within the agreed deadlines
• Implement recommendations under their own criteria and responsibility

6. Consultant obligations

The Consultant agrees to:

• Provide services with professionalism, diligence, and good faith
• Keep the client informed about work progress
• Maintain strict confidentiality regarding the client's information
• Deliver the agreed products within the established timelines
• Act with professional independence and impartiality

7. Confidentiality

All information the client shares during the professional relationship — including financial, operational, commercial, strategic data, and any other sensitive information — will be treated as strictly confidential and will not be disclosed to third parties without authorization, except as required by law.

This confidentiality obligation shall remain in force even after the professional relationship ends.

8. Intellectual property

The methods, methodologies, documents, templates, materials, presentations, and deliverables developed by the Consultant during the provision of services are the exclusive intellectual property of the Consultant.

The client receives a non-exclusive, non-transferable license limited to the internal use of the business for which they were developed, as agreed in the proposal.

9. Limitation of liability

The Consultant does not guarantee specific results, as these depend on multiple external factors, including implementation by the client, market conditions, competition, and economic factors.

The Consultant's maximum liability, for any claim arising from the services, is limited to the total amount of fees actually paid for the service in question.

10. Professional independence

The relationship between the Consultant and the client is one of independent professional services. There is no employment, partnership, agency, or legal representation relationship between the parties.

11. Termination

Either party may terminate the professional relationship by written notice with at least 30 calendar days in advance. In case of early termination, the client shall cover fees accrued to the termination date, as well as committed expenses.

12. Grounds for immediate termination

The Consultant may terminate the relationship immediately, without liability, in case of:

• Serious or repeated non-payment
• Misuse of deliverables or materials provided
• Requests for acts contrary to professional ethics or the law
• Lack of collaboration that prevents adequate service provision

13. Modifications

The Consultant reserves the right to modify these Terms at any time. Modifications shall take effect upon publication on the Site and shall apply to future contracts.

14. Applicable law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For the resolution of any dispute, the parties expressly submit to the jurisdiction of the competent courts of Puebla, Puebla, Mexico, waiving any other jurisdiction that may correspond to them.

15. Contact

For any questions related to these Terms and Conditions, please write to: contacto@karlale.com.mx