The real experience,
evaluated.
Confidential guest experience evaluations with detailed, actionable reports.
360°
Experience evaluation
Confidential
No prior notice
Actionable
Findings and plan
As a Mystery Shopper for luxury hotels and restaurants, I conduct undercover visits evaluating every touchpoint of the guest journey: reservation, arrival, room, service, gastronomy, facilities, and departure. I deliver objective, detailed, actionable reports that allow closing gaps and elevating service consistency.
What it includes
Comprehensive evaluation of the real guest experience.
01
Undercover visits
Stays and visits without prior notice to evaluate the real operation, without filters or preparation.
02
Touchpoint evaluation
Detailed analysis of every moment of the journey: reservation, arrival, room, service, departure.
03
Executive reports
Documents with ratings, photographs when applicable, concrete findings, and recommendations.
04
Competitive benchmark
Comparison with sector standards and similar properties in your category.
How we work
A rigorous and confidential process.
01
Criteria definition
We agree on points to evaluate, the mystery shopper profile, and rating criteria.
02
Visit execution
We conduct the undercover visit following a script and detailed checklist.
03
Detailed report
We deliver a report with ratings, findings, and objective evidence.
04
Presentation and follow-up
We present the report to the leadership team and follow up on corrective actions.
Benefits
Discover what your guest really experiences.
Let's talk about how to design your Mystery Shopper program.