Hotel consulting · Puebla
Hotel consulting in Puebla, with on-the-ground experience.
I'm Karla Leticia Gonzalez Ruiz, a hospitality consultant based in Puebla with more than 20 years in hotels, restaurants and tourism. I help hotels and restaurants in Puebla and across Mexico raise revenue, tighten operations and deliver a guest experience people come back for.
Why work with a Puebla-based consultant
I know the market
Puebla's mix of business travel, cultural tourism, weddings and events and nearby destinations shapes how a hotel should price, staff and sell. I work with that reality, not a generic playbook.
On-site when it matters
Being local means I can be at your property for audits, training and supervision visits without travel costs eating into the budget.
Public and private sector experience
I led Mexico City's Tourism Promotion Institute (2022–2025), coordinated Tianguis Turístico 2023 and ran boutique hotels and restaurants as general manager.
Certified training
ServSafe, SuperHost® (Government of Canada), CONOCER competency standards and SECTUR quality training, with a master's degree from UPAEP in Puebla.
What I can do for your hotel or restaurant
Staff training
Guest service, housekeeping, F&B, supervisors and leadership.
→Administrative management
Cost control, purchasing, inventory and KPI dashboards.
→Executive advisory
Growth strategy, repositioning and board-level advice.
→Quality audits
Operational audits, SOPs and on-site supervision.
→PR & alliances
Media relations, partnerships and crisis management.
→Mystery shopper
Undercover guest evaluations with action plans.
→Who I work with
- ✓Boutique and independent hotels
- ✓City and business hotels
- ✓Restaurants and F&B operations
- ✓Haciendas, event venues and resorts
- ✓Investors opening or repositioning a property
- ✓Tourism projects and destinations
Where I work
Puebla city and the rest of the state, plus projects in Mexico City, Tlaxcala, Morelos, Oaxaca, Guanajuato, Chiapas, San Luis Potosí, Chihuahua and Tamaulipas. On site, remote or hybrid.
How a project starts
- 01
Free first call
We talk about your property, your numbers and what isn't working.
- 02
Diagnosis
On-site review of operations, team, costs and guest experience.
- 03
Action plan
Clear priorities, owners, timeline and KPIs.
- 04
Implementation & follow-up
I work alongside your team and track results.
Let's talk about your property
Tell me what you need and I'll reply within 24 hours with next steps.
Book a free first call →