Blog
Ideas on hospitality.
Reflections, case studies, and lessons on tourism, hotels, restaurants, and experience management.
October 06, 2026
How to train your team to deliver a service of excellence
Introduction to the concept of service excellence The concept of service excellence has taken a central role in the operation of modern, since it has been shown that a solid focus on customer satisfaction can be a differentiating factor in a competitive environment.
October 06, 2026
The importance of customer service in the tourism industry
Introduction to customer service in tourism Customer service is defined as the support and assistance provided to customers during their experience with a product or service.In the tourism industry, this concept acquires a unique relevance, as travellers seek not only to meet their basic needs, but also enjoy
October 06, 2026
Quality Checklist in Service for Hotels and Restaurants
Introduction to Service Quality The quality of service in the hotel and restaurant sector refers to the level of excellence that establishments offer to their customers.This concept covers multiple facets, from the care provided by the staff to the suitability of the facilities and the overall customer experience.
October 06, 2026
Positioning Strategies for Boutique Hotels in Competitive Markets
In the hotel sector, positioning is a fundamental strategy that allows companies to stand out in a saturated and competitive environment.This process consists in defining the image that a brand wants to project to its customers, as well as the attributes that differentiate it from its competitors.
October 06, 2026
Hotel Consulting: When Does Your Business Need an External Expert?
Hotel consulting has become an indispensable tool for the success and sustainability of in the hotel industry.This process involves collaboration with experts who possess a deep knowledge of the hotel sector, offering strategic guidance to improve operations and maximize profits.
October 06, 2026
How to Implement Service Standards That Really Work
Service Standards are a set of guidelines and criteria designed to ensure quality in customer service and in a company’s processes.These standards are fundamental in business strategies, as they directly impact the perception that customers have about the business.
October 06, 2026
Administrative Management in Mexico: Key to Growth and Business Organization
In the Mexican business landscape, where competition intensifies and regulations constantly evolve, administrative management emerges as the fundamental pillar that sustains the structure of any organization, regardless of its size or sector. This systematic approach not only guarantees regulatory compliance, but also sets the foundations
October 06, 2026
Reducing Administrative Costs in Mexico: A Practical Guide for Businesses
In an economic environment where every weight counts, Mexican companies face the constant challenge ofining efficient operations without sacrificing quality or competitiveness.
October 06, 2026
Increase Your Hospitality Business: Strategies for Success
The hospitality market is characterized by its constantly evolving dynamics, driven by various factors, including changes in consumer preferences and technological innovations.
October 06, 2026
Lima: the city that reinvented its history through tourism innovation
Lima, the capital of Peru, has positioned itself as one of the most innovative tourist destinations in Latin America thanks to a strategy that combines the recovery of its historical heritage, the development of new urban attractions and the positioning of its gastronomy internationally.
October 06, 2026
Fortín de las Flores: Tourist innovation between flowers, coffee and mountains.
Fortín de las Flores, Veracruz, is positioned as a tourist destination with innovation potential within the EHR sector (events, hotel and restoration), by transforming its natural, cultural and productive resources into differentiated tourist experiences. The combination of floriculture, coffee, historical heritage, nature and adventure activities allows
October 06, 2026
Can you imagine where the dinosaurs walked?
The Wine Route & Dinos, a model of tourist innovation in Mexico. by Mónica Ileana Silva Dávila Abstract What do a century-old vineyard and a territory where dinosaurs walked more than 72 million years ago have in common? The Wine Route & Dinos demonstrates that tourist innovation arises by integrating paleontological heritage, tradition